Frequently Asked Questions
How do I put my power shades up and down?
Your suite maybe equipped with motorized shades. There are a few different ways to control them.
“Controlling Your Shades” Be sure to watch this video
• Some Light switches may have Up/Down arrows on them. If that’s the case simply press the Up or Down arrow and it will control all of the shades in that room.
• The Control4 touchscreen located on the wall will have a shades Icon on it, touch the icon and adjust the shades you would like. This will give you control over each shade independently. Remember to change rooms to adjust shades in various rooms.
• Control4 app on a smart device will behave exactly like the touchscreen. Giving you ultimate control from the palm of your hand.
• There may be a handheld/wall mounted remote linked directly to the shades in your unit
• The “Somfy TAHOMA North America” app is a direct app for the shades.
• If your smart shades are not responding to any of the above solutions.
Please contact help@myonewater.com
***PLEASE NOTE*** Manually pulling the motorized shades can damage the motors and will void the warranty.
What if I want to add more lighting control?
Your suite maybe equipped with smart lighting. It was part of the Smart Home package you chose when you purchased your unit.
If you would like to add additional lighting, please contact help@myonewater.com
How do I play music?
Your suite may be equipped with speakers. Playing music from your Control4 system is simple once you learn how. Please view one of the following links to learn more.
Listen Basics
Tune In Radio
Spotify
How do I change my door code?
Managing your smart lock is easy. Clink this link to read about and watch the short tutorial to learn how.
Click to View
What other options can I add to my condo?
If there is something else you would like to have added to your Control4 system or a piece of technology added to your unit.
Contact us help@myonewater.com
Can I customize my lighting scenes?
Your suite may contain smart lighting. Creating, customizing, editing your lighting scenes is easy once you know how. Click one of the following links to read and view a short tutorial how.
Lighting Scene Basics
Creating Lighting Scenes
Editing Your Light Scene
How can I control my unit remotely?
When you are away from your unit you can have Anywhere Access to your Control4 system with the Control4 app and a 4Sight subscription. Control lights, adjust the shades, control the door lock, and more from virtually anywhere you have 3G/4G/5G or Internet access. With a 4Sight subscription you can also access your Control4 system from a web browser, alerts on the go and security features designed to keep you safely connected and in control anytime, anywhere. Control4 Foresight uses bank level encryption to connect securely to your home. You can add or renew your Control4 Foresight subscription from your Control4 Customer Portal.
https://customer.control4.com/
Or by contacting us at help@myonewater.com